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What You Need to Know Before You Start

Using 55h88 means you agree to the terms set out here — and whether access is available to you depends on your local law and the region you are in.

Jurisdiction-dependent accessBangladesh-local wallet contextAccount eligibility conditionsPolicy contact channel availableTerms apply at point of registration
55h88 What You Need to Know Before You Start
ACCOUNT SECURITY & DATA

How We Handle Your Data and Account Security

Your account data is stored securely and accessed only for the purposes described in these terms. We use SSL encryption on all session and payment flows — including bKash, Nagad and Rocket transactions — so your wallet credentials are never transmitted in plain text. If you want to know what data we hold, request a correction or ask us to close your account, you can do this through live chat or the support email registered to this platform.

Data Retention

We retain account and transaction records for the period required by standard financial compliance practice. You may request a summary of your stored data at any time via our support email.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed without your awareness.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone — our support team will never ask for it during a chat session.

Requesting Changes

To correct personal details, update your registered Nagad or Rocket number, or request account closure, use live chat or support email. Changes are processed after identity confirmation.

POLICY CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about these terms, need to request a data correction or want to flag a policy concern, our support team handles it through the channels below. For account-specific legal queries — including questions about a blocked bKash withdrawal or a disputed Nagad transaction — raise it directly through live chat so it can be escalated to the right team without delay.

Team online

Live Chat

Raise policy or account legal questions in real time. Live chat connects you to an agent who can escalate eligibility or transaction disputes to the review team.

Email Support

For formal policy requests — data corrections, account closure or written confirmation of terms — send your query to our support email and reference your registered account number.

Account Help Centre

The help centre inside your account dashboard covers common policy questions on bKash and Nagad transaction limits, wallet ownership rules and eligibility conditions.

Common Legal and Policy Questions

These are the policy questions we hear most often — covering eligibility, data rights, account closure and what happens when a bKash or Nagad transaction needs review. If your question is not here, live chat is the quickest path to a clear answer.

Yes. Access and account eligibility depend on the laws of your location and the region you are in. We recommend checking your local regulations before opening an account or making any deposit.

No. Account wallets must belong to the registered account holder. Using a third-party bKash or Nagad number is a breach of our terms and may result in the transaction being held and the account reviewed.

We hold your registration details, login history and transaction records including bKash, Nagad and Rocket activity. You can request a data summary at any time through our support email.

Raise the request via live chat or support email. We will ask you to confirm your identity before making any changes to personal details or registered wallet numbers.

Our support team will hold unmatched transactions and contact you for confirmation. Reach us via live chat with your Rocket transaction reference and the amount sent for fastest resolution.

We notify you through the contact method registered to your account when material changes are made. Continued use of the platform after notification means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.