Reference

How 55h88 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep that data secure.

Account data protectionWallet transaction privacyCookie and device dataYour right to access or delete

Explore the Lobby Read FAQ

DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We use SSL encryption on every page where account or payment data moves. Cookie records help us keep your session active and remember your last lobby position — you can manage cookie preferences through your browser settings at any time. Account data is retained while your account remains open and for a period after closure as required under applicable law. You have the right to ask what we hold, correct inaccurate records, or request deletion where law permits.

SSL Encryption

Every account login, bKash deposit request and Nagad withdrawal confirmation passes through SSL-encrypted connections. No payment data travels in plain text on our network.

Cookie Management

We use session cookies and analytics cookies. Session cookies expire when you close your browser. You can block analytics cookies through your browser without losing account access.

Data Retention

Active account records are kept while your account is open. After closure, we retain transaction records — including Rocket payment logs — for the period required under applicable law.

Your Access Rights

You can request a full export of your account data, ask us to correct errors, or request deletion. Deletion requests that conflict with legal retention obligations will be partially fulfilled with a clear explanation.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. Reach us through any of the channels below and mention that your query is a privacy request — this helps us route it to the right person faster.

Live Chat Open the chat widget inside your account dashboard. State your privacy request at the start of the conversation so the agent can escalate it correctly.

Email Support Send your request to our support email address found in the account help section. Include your registered contact number for identity verification.

Account Help Centre Log in, go to Account Settings, and find the Data and Privacy section. You can submit a formal data access or deletion request directly from there.

What We Collect and Why We Collect It

55h88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 55h88, we collect the details you provide — name, contact information and account credentials. When you deposit or withdraw using bKash, Nagad or Rocket, we record the transaction reference, the wallet number you used and the amount. We do not

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store your full mobile banking PIN or password at any point. We also collect device and session data — browser type, IP address, operating system — to detect unusual login activity and protect your account. If you contact our support team, that conversation is stored and
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linked to your account record. We collect only what is necessary to run your account, process your payments and respond to your queries. Data shared with payment processors like bKash, Nagad and Rocket is governed by their own privacy terms as well as ours. Your data
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is not sold to third-party advertisers. We may share account data with regulatory bodies if required under applicable law, and availability of our platform itself depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 55h88

Below are the questions we hear most often about data, account privacy and how to exercise your rights. If your question is not covered here, contact our support team directly through live chat or the email address in your account settings.

No. We only record the transaction reference and wallet number used. Your mobile banking PIN is never requested, stored or visible to our team at any point.

Only authorised 55h88 staff with a legitimate operational reason can access your record. Data is not shared with advertisers. Regulatory bodies may receive data if required by applicable law.

Log in, go to Account Settings, and use the Data and Privacy section to submit a formal access request. Alternatively, contact support via live chat and state it is a privacy request.

Yes. Submit a deletion request through your account settings or via support. Where legal retention rules apply — for example, to Rocket transaction records — we will explain what can and cannot be deleted.

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can block analytics cookies in your browser settings without losing account access.

Transaction records and account details are retained for the period required under applicable law after closure. You will be informed of the retention period when you submit a closure or deletion request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Info55H88 Banking

How 55h88 Handles Your Personal Information

Security, Cookies, Retention and Your Rights

How to Reach Us About Your Data

Common Questions About Your Privacy on 55h88

01 Does 55h88 store my bKash or Nagad PIN?

02 Who can see my account and payment data?

03 How do I request a copy of the data you hold on me?

04 Can I ask 55h88 to delete my personal data?

05 What cookies does the platform use?

06 How long is my data kept after I close my account?

Privacy Policy

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